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Welcome to Phoenix LiDAR Systems Help Center, a new centralized hub for Phoenix Support.

The Knowledge Base contains a directory of FAQ's covering a variety of topics. New articles are added and updated frequently by the Phoenix LiDAR Systems Support team. Search our database by entering keywords or browse the categories. 

Navigate to My Area - My Tickets to manage all of your team's past and present support tickets. 

If you can't find what you're looking for, submit a ticket through our web form or email support@phoenixlidar.com.



    • Recent Articles

    • Fixing an incorrect IMU orientation in SpatialExplorer

      Fixing an incorrect IMU orientation in SpatialExplorer IMU data is relative to the IMU's own coordinate system (specified by the manufacturer), so to get IMU data in vehicle frame, we must know how the IMU is oriented in respect to the vehicle. The ...

    • Which antenna model do I select in SpatialExplorer or LiDARMill?

      There's several steps in the lidar production workflow where it is necessary to specify an antenna model, either in SpatialExplorer and LiDARMill. Selecting Reference Station Antenna Model When importing reference station data into SpatialExplorer, ...

    • Static Alignment vs Static Time

      Static alignment and static time are two concepts that are frequently confused. Many lidar systems cannot statically align their gyroscopes, but all lidar systems still benefit from time spent statically at the beginning and end of a data ...

    • Does your NavLab pipeline fail when you select the Automatic dynamics model option?

      Why does NavLab fail to process sometimes? This can be for several different reasons including, but not limited to, unideal vehicle dynamics, reference station data issues, etc. One method of troubleshooting is to select a dynamics model other than ...

    • Utilizing Backup PLP files for Processing

      It's common for hard shutdowns to corrupt important files, such as the PLP, KERNELSTART, and KERNELSTOP files. A hard shutdown refers to an improper shutdown, where the CPU on the lidar system is not able to complete it's normal shutdown process. ...