Phoenix LiDAR Systems support is limited to customers with PLS Care, or customers with a valid software maintenance subscription. If a customer owns a Phoenix lidar system, we require that they maintain a PLS Care subscription, which gives them access to our support team and software updates for SpatialExplorer and SpatialRover (firmware for the lidar system hardware). 

Some customers only use Phoenix software, and don't actually have a Phoenix lidar system. These customers should stay current on their software maintenance fees in order to be elligible for support.