Am I eligible for customer support?

Am I eligible for customer support?

Phoenix LiDAR Systems support is limited to customers with PLS Care, or customers with a valid software maintenance subscription. If a customer owns a Phoenix lidar system, we require that they maintain a PLS Care subscription, which gives them access to our support team and software updates for SpatialExplorer and SpatialRover (firmware for the lidar system hardware). 

Some customers only use Phoenix software, and don't actually have a Phoenix lidar system. These customers should stay current on their software maintenance fees in order to be elligible for support. 

    • Related Articles

    • Which version of TeamViewer should I use?

      Phoenix LiDAR Systems uses TeamViewer Version 11 which can be downloaded through the following link: Download TeamViewer11 If your computer is running a different version of Teamviewer that is not version 11, please uninstall that version and ...

    • Can I use PPP for processing the rover GNSS data?

      You can find some information about using PPP to refine the coordinates logged for a static reference station in NovAtel's support document Adding a Base Station. For more info on using PPP for processing the rover GNSS data, refer to NovAtel's An ...

    • SpatialExplorer 8 Release: NavLab Embedded

      SpatialExplorer version 8 uses the latest IE SDK 9.0 during NavLab Embedded trajectory processing. In order to use NavLab Embedded in SpatialExplorer 8.0, your NavLab license key will need to be updated. Important notes: - There is no cost for the ...

    • How can I get my system boresighted?

      There are two options to boresight your system detailed below: 1. You can send the system back to us for boresighting. There is a flat charge for the calibration which includes aerial acquisition and data processing. Please fill out an RMA Request ...

    • How does Phoenix Flight Planner help me?

      LiDAR data is heavily affected by sensor, altitude, terrain, and more. Using the Flight Planner tool, Phoenix customers can save time and money by planning missions before going into the field.  ​ Features: Calculate your flight plan based on your ...