General
Am I eligible for customer support?
Phoenix LiDAR Systems support is limited to customers with PLS Care, or customers with a valid software maintenance subscription. If a customer owns a Phoenix lidar system, we require that they maintain a PLS Care subscription, which gives them ...
Which version of TeamViewer should I use?
Phoenix LiDAR Systems uses TeamViewer Version 11 which can be downloaded through the following link: Download TeamViewer11 If your computer is running a different version of Teamviewer that is not version 11, please uninstall that version and ...
How can I get my system boresighted?
There are two options to boresight your system detailed below: 1. You can send the system back to us for boresighting. There is a flat charge for the calibration which includes aerial acquisition and data processing. Please fill out an RMA Request ...